What is Marble? Marble is an organization that is on a mission to impact millions of people by unlocking access to their health data and making it accessible to the apps they use in their daily lives
How do you keep my information private and secure?
Your privacy is our number one priority. Marble operates with several safeguards to ensure privacy of your personal information. Marble uses industry-leading encryption technologies used by major banks to secure your information, and continuously monitors and upgrades our systems on new developments. Data is encrypted at rest and in transit using advance AES-256 and 2048-bit SSL protocols. Access to your online profile and health records is protected by your personal login details that uses the latest passwordless technology (a verification code sent to your email at the time of login) that minimizes the chances of unauthorized access. Lastly, Marble only shares your data with the apps that you have explicitly consented to through its web portal.
Any of your personal information which Marble collects is subject to the Marble privacy policy, which can be found at https://www.marbleapi.com/privacy
Why does Marble need to verify my identity?
Some providers require your identity to be verified and forwarded to them for records to be released. Our network is intelligent enough to only verify your identity when it's required.
How can I revoke an app access to my Marble data? You can reach out to the Marble Support team (help@marbleapi.com) and request that access be revoked to your Marble account.
How do I delete my account and health data on Marble? You can reach out to the Marble Support team (help@marbleapi.com) and request that your account and health data be deleted.
How do I access my health data? Today, you can access your health data through the app that has requested it. Alternatively, you can reach out to the Marble Support team (help@marbleapi.com) and request access to raw data files. Please note, that most times these are in a machine-readable format.
Marble is currently working on building out a dedicated user portal where data could be accessed and downloaded on demand.
Why do I need to access a 3rd party patient portal for some providers to authorize my data to be sent to an app? Some health providers (typically hospitals) have EMR (electronic medical records) systems that house your records. For Marble to access to those records, a patient must login to the respective EMR patient portal and grant Marble access to the records to retrieve them.
How long does it take to get my health data? Historically the process of obtaining copies of your records through non digital means can take up to 30days. With Marble's latest digital data connections we can now retrieve faster than ever.
How fast is dependent on the digital provider but the current range is within minutes to a few days.
Do I have to pay to retrieve my health records? No, the partner apps you are interacting with that are requesting records on your behalf are paying the bill.
Does Marble own my health records? No. Simply put, your personal information will always belong to you.
I have another question that is not listed. How can I get help? Please reach out to Marble Support team (help@marbleapi.com) and we'll be happy to help.
We unlock health data.
Use our powerful and versatile API to build the future of health data.
